Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 28 days of product delivery.

To start a return, you can contact us at info@glitchgothica.com and provide a clear photo of the issue. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

You can always contact us for any return question at info@glitchgothica.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that Glitch Gothica will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

Unfortunately, we cannot accept returns on stickers, sale items, or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your photos/videos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@glitchgothica.com.